Frequently asked questions
Orders & shipping
How much does shipping cost?
Nothing. Shipping is free on every US order.
How long does delivery take?
Each product page shows its own dates:
- Items from our US warehouse: 3–7 business days.
- All other items: 7–15 business days.
You get a tracking link by email as soon as your order ships. Orders with items from different warehouses may arrive in separate packages.
Do you ship outside the US?
Not at the moment. We ship to US addresses only.
My tracking hasn't updated. What now?
Tracking can pause for a few days in transit. If it hasn't changed for 7 business days, email us and we'll look into it.
Returns
Can I return something?
Yes, within 30 days of delivery. Items should be unused and in their original packaging. Email us first and we'll explain the next steps. See our return policy.
When do I get my money back?
Within 14 days of us approving your return, to your original payment method.
Products & offers
How do I know if a product suits my child's age?
Each product page lists the manufacturer's age range and any safety notes. When in doubt, email us before you buy.
Do you have discounts?
Yes: 10% off your first order when you join our email list, buy 2 and save 10% on toys, teethers, feeding and bath items, and 15% off any 3 items from one of our gift sets. Discounts apply automatically at checkout, except the welcome code, which we email to you.
Contact
How do I reach you?
Email hello@thenextbaby.com. We reply within one business day.